Frequently Asked Questions

When your hosting account is activated, please let us know of any email addresses you require and we will create these for you.

We will then provide you with the settings required to enter into your email software (on a computer, laptop or mobile device).

If you are unsure how to do this, please consider asking an IT support professional to help you with it (we can provide details of trusted partners who can assist if needed).

Please note that if you enter the settings incorrectly, you may be blocked from the server, in which case, please create a support ticket and we will provide assistance from there.

Mixing POP and IMAP on different devices is a type of situation is best avoided unless you know exactly what you’re doing.

If this setup is configured incorrectly, you stand the risk of the devices using POP downloading messages from the server when they connect to it, which would mean that any devices using IMAP wouldn’t then “see” those messages.

Needless to say, this does rather defeat the purpose of IMAP as it was originally conceived to allow for the perfect synchronisation of mailboxes and messages between different machines.

Based on this, our strong recommendation would be to choose the IMAP protocol and keep to using this across all your devices to avoid any unforeseen problems.

The secure Webmail facility we offer as part of our hosting packages allows you to access your emails through your Web Browser software.

This means that you do not have go through the process of setting up email accounts in a dedicated application (such as Microsoft Outlook or Apple Mail) on your computer. An additional advantage comes in the guise of the fact that you can send and receive messages from any computer that has a Web Browser installed, which can be very handy indeed when you’re travelling without your usual device.

To access the Webmail facility, please go to the following location:

http://www.yourdomain.com/webmail

(just remember to replace www.yourdomain.com with your actual domain name!)

You will then be redirected to a secure page where you will see a login screen asking you to enter your email address and password.

Once logged in, click the “Roundcube” button to be taken to your messages.

If have set up your email addresses on your computer and you cannot access these, it’s worth checking to see if you can also view your website.

If you cannot see your site too, then it’s more than likely that the server’s Firewall has locked you out as it has thought that your access attempts have constituted an attack. The reason this is happening is more than likely that you might have entered a setting, such as the password, incorrectly.

In recent times, security on the Web has become a major battleground and maintaining it is of paramount importance, with ever-increasing numbers of hacking attempts globally. For obvious reasons, this is something we take very seriously indeed.

If you experience this situation, please let us know your IP Address – this is what identifies your computer on the Internet – and if you do not know what this is, please go to www.whatismyip.com and it will tell you what it is.

Once you know your IP Address, please raise a support ticket telling us what it is, and we will remove the block and assist you further from there if needed.